Frequently Asked Questions

  1. Who will clean my premises and how many workers will be there?

    Depending on what we are cleaning will determine how many operatives are at your premises. Our staff always work in pairs but if a job is larger than the norm, we will provide the adequate number of staff.

  2. How do I know your staff are trustworthy?

    All of our staff are D.B.S checked (formerly CRB) and hold full insurance. We only employ staff with the right attitude and personality and who we can trust.

  3. What are your hours of business?

    • Our service hours are 9.30am - 5.30pm Monday - Friday
    • Phone lines open at 8.30am - 8.30 pm
    • We will always try to meet our customer’s needs

  4. Are quotes free?

    Yes, for whatever service of ours you require, we will send a member of staff to your home or place of business to assess the work you want done. If possible you will be given a quote on the spot but if the job is slightly more complex we will provide you with a quote within 2-3 days. All quotations are with no obligation and yes of course it is free.

  5. Can you restore shine to my natural stone?

    Yes, In some cases we can leave your natural stone looking more delightful than it did in the beginning. This is among one of the most common jobs we are asked to complete, our staff are more than happy to give you back that vibrant look you once had. However not all natural stone is to have that gloss like look, some natural stone have more of a Matt like finish.

  6. Is the natural stone restoration process messy?

    No, the process is not messy, the process consist of pads, diamonds and water. Your premises will be left functional at the end of each evening and at completion your premises will be left clean and tidy as it was when we started.

  7. I have stained my limestone floor with red wine, can it be cleaned?

    This is a question we are regularly asked, the answer is yes our natural stone team can rid your stone of 99% of stains from red wine stains, to fruit juice stains and those horrific ring marks you may have on your worktops.

  8. Do you only restore marble?

    No, our natural stone team are experienced working with most types of stone such as:

    • Marble
    • Limestone
    • Slate
    • Porcelain
    • Travertine
    • Terrazzo

  9. What parts of the country do you cover?

    We work throughout the whole of London and a 60 mile radius of London.

  10. Can I have any kind of garden I want?

    To a certain extent you can, our experienced gardening and landscaping team will provide you with a realistic garden, our team will listen to what you want and provide a project to suit your needs.

  11. What if my garden does not need a makeover and only requires maintainence?

    We can also maintain gardens created by previous designers and keep it looking in tip-top condition year in, year out with regular lawn mowing, hedge trimming, weeding/pruning and general clean ups.

  12. I only have a very small front garden, which I want revitalised, is this too much of a small job?

    No job is too small nor too big. Our gardening and landscaping team recently gave a customer's front garden a makeover. Our team worked around the ladies favourite colours and types of plants she liked and gave her the lawn she so badly wanted.

If your question or query was not answered here, please do not hesitate to contact us at Clarke Emmanuel maintenance services, our warm, polite, respectful staff are here to cater to your needs.